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Owned and operated by Vital Kinetic Care LLC, our team is ready to answer questions about cold plunges, saunas, red light therapy, and more.
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Frequently Asked Questions
How long does shipping take for cold plunges and saunas?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like cold plunges and infrared saunas may require freight delivery, and tracking details are provided once your order ships.
How can I track my order?
Once your order ships, you will receive an email with your tracking number and a link to follow your package. If you have questions about an in-transit order, feel free to contact us by email or phone.
What is your return policy for wellness equipment?
We offer 30-day returns on our products. If something is not the right fit for your space or needs, review our Return Policy page for full details on how to start the process.
Can I exchange a product for a different model?
Contact our team with your order number and the product you are interested in, and we will walk you through the next steps.
What is the difference between an infrared sauna and a traditional sauna?
Infrared saunas use light-based heat to warm the body directly at lower ambient temperatures, while traditional saunas heat the surrounding air. Many customers find infrared saunas comfortable for longer sessions and easier to install in home spaces.
How do I choose the right red light therapy panel?
Panel selection depends on your intended use area and available space. Smaller panels are designed for targeted use on specific areas, while full-body panels provide broader coverage. Our product descriptions include sizing and wavelength details to help you compare.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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